COVID-19 office update
Dr. Trulby and his team have been working hard to ensure you can continue to receive high-quality orthodontic care in a safe and friendly environment in Jersey City.
New office procedures
As we continue to follow social distancing regulations, our office procedures will look slightly different to ensure the safety of our patients and our team.
Appointments & scheduling
- If your child or anyone in your family has had any signs of sickness (COVID-19 or non-COVID-19 related) over the last 14 days we ask that you kindly reschedule your appointment.
- Every patient will be required to fill out a health assessment describing their overall health for the last 14 days. Any signs or symptoms of illness will require that your appointment be rescheduled. We cannot see you or your child without this form. No exceptions.
- Every patient will need to fill out an updated consent form to be treated in our office during the COVID-19 pandemic. We cannot see you or your child without this form. No exceptions.
- Our office will be completely closed to anyone unless they have a pre-scheduled appointment. There will be no walk-in appointments allowed.
Office visits
- When we are ready to see you or your child, a Heights Orthodontics team member will come to your car in order to pre-screen for the appointment.
- We will review your health assessment as well as take a forehead temperature. Any patient with a temperature above 99.6 degrees will not be allowed into the office and your appointment will be rescheduled.
- We strongly recommend that only one parent (no siblings) come into the office for appointments to reduce the number of people in the office for social distancing
- If necessary, a maximum of one parent may accompany the child into the building. The parent must wait in the lobby and under no circumstances will be allowed into the clinic/treatment area.
- If a parent or guardian wants to enter the building, they will have to have the same screening procedure as the patient. If a fever is present, the appointment will need to be rescheduled.
- We request that anyone entering our building wear a face mask.
- This can be a handmade cloth mask such as a bandana or a scarf.
- Any accompanying adult must wear a mask as well.
- We will be following all CDC, ADA, IDA and AAO recommendations for treatment: therefore, some procedures (such as adhesive removal from teeth) may be delayed until later in the year.
During your appointment
- We will fill out a form with a brief description of the procedure performed as well as recommendations and send it with your child.
- We will schedule your child’s next appointment with Dr. Trulby and give them an appointment slip. If this appointment time does not work for your schedule, please call our Jersey City office and we will make our best attempt to reschedule for a more convenient time.
Our team
- We always practice AAO-recommended hygiene precautions; however, due to COVID-19, you follow strict PPE protocol for your health and ours.
- We have always maintained the highest standards in sanitization and sterilization. We are maintaining this high standard of cleanliness, with an additional commitment to sanitizing doorknobs, pens, and the like to ensure your family’s safety!
Thank you for your support
We know these changes may seem like a lot! This has been a time of adjustment for all of us and we would personally like to thank each and every one of you for your patience during this extremely difficult time.
The support you have shown for us during this time is greatly appreciated. Please understand how seriously we take your child’s health as well as the health of our team and the entire community.
Some of these new policies may seem extreme, but they are in place based on CDC and AAO guidelines for our safety in order to decrease transmission of the COVID-19 virus.
Thank you in advance for your support and continued patience and understanding in our endeavor to keep our community safe. Please do not hesitate to reach out with any questions or concerns you may have.
Cordially,
Dr. Ryan Trulby and the Heights Orthodontics team
